Frequently asked questions

What’s the meaning of Zion Era? 

The dwelling place of God ; God’s Kingdom 
Wash instructions?

Wash on delicate, cold, inside out, and hang dry
Will you restock exclusive drops?

Most of our exclusive drops are limited releases and, once they're sold out, they may not be restocked.

At Zion Era, we believe every collection tells a unique story and represents a specific message or season. While select best-selling items may return in the future, many designs are intentionally produced in limited quantities to keep each release exclusive.

If you don't want to miss the next drop, be sure to subscribe to our email list and follow us on social media for early access, launch announcements, and exclusive updates.
When will my order ship?

Orders are typically processed within 1–3 business days. Once your order has been packed and shipped, you'll receive a confirmation email with your tracking information.

Please note that processing times may be slightly longer during new product launches, holidays, or promotional events.
How long is shipping?

Shipping times vary depending on your location.

  • United States: Typically 4–10 business days
  • International: Usually 10–25 business days, depending on your country's customs processing and local carrier.

Please note that shipping estimates do NOT include processing time.
Do you ship internationally?

Yes! We proudly ship to many countries around the world.

International customers are responsible for any customs duties, taxes, or import fees that may be required by their country.
These charges are determined by your local customs office and are not included in your purchase price.
What size should I order?

Each product includes a detailed size guide to help you find your best fit.

If you're between sizes or prefer an oversized streetwear fit, we generally recommend sizing up.

If you still have questions, feel free to contact us before placing your order—we're happy to help you find the right fit.
How do returns work?

We want you to love what you wear.

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • With original tags (if applicable)

Please note that sale items, gift cards, and other final-sale products are not eligible for return unless they arrive damaged or defective.

To start a return, simply contact our support team with your order number
How do I track my order?

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

You can use that tracking number to follow your package's journey until it arrives at your door.

If you haven't received your tracking information after several business days, please contact us and we'll be happy to assist.
What if my item arrives damaged?

We're sorry to hear that.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We'll review your claim as quickly as possible and work with you to provide a replacement, exchange, or refund when appropriate.