Terms of service

Welcome to Zion Era. By accessing or shopping on our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

  1. Acceptance of Terms
    By using the Zion Era website, you confirm that you have read, understood, and agreed to these terms. If you do not agree to these terms, please refrain from using our site.

  2. Eligibility
    By placing an order, you represent that you are at least 13 years of age.

  3. Products & Limited Releases
    We strive to display our products accurately. Please note that many of our collections are limited releases. Once these items are sold out, they may not be restocked. We reserve the right to limit the quantity of items purchased per customer. Product availability and pricing are subject to change without notice.

  4. Orders & Payment
    1. Processing: Orders are typically processed within 1–3 business days. During sales, holidays, or major promotional events, processing time may extend up to 7 business days.
    2. Payment: Payments are processed securely via our third-party payment providers.
  5. Shipping Polic
    1. Domestic Shipping (US): Standard delivery is estimated at 5–10 business days after shipment.
    2. Origin: All orders ship from our facility in Arizona.
    3. International Shipping: We ship worldwide. Delivery times vary by location (typically 10–25 business days). International customers are responsible for any customs duties, taxes, or import fees required by their local customs office.
    4. Liability: Zion Era is not liable for lost or stolen orders once shipped.
  6. Return & Refund Policy
    We want you to be satisfied with your purchase. If you are not completely satisfied, you may initiate a return or exchange within 21 days of delivery.
    • Condition Requirements: Items must be in original condition: unworn, unwashed, with tags intact, and returned in original product bags.
    • Exclusions: Returns will be denied if items show evidence of deodorant marks, stains, animal/human hair, abnormal smells (perfume/body odor), or missing contents (drawstrings, rhinestones, etc.).
    • Biohazardous Waste: For the safety of our team, any return package containing biohazardous waste will be denied immediately, and the package will be shipped back to the sender.
    • Refunds: Original shipping costs are non-refundable. Return label costs will be deducted from the total refund amount. Refunds can be issued to the original payment method or as store credit.
    • Exchanges: Exchange requests are for the same item/color but a different size, subject to inventory availability.
  7. Intellectual Property

    All content on this website, including logos, graphics, text, and photos, is the exclusive property of Zion Era. You may not use, copy, or distribute our content for commercial purposes without prior written permission.8. Limitation of Liability

    Zion Era shall not be liable for any indirect or consequential damages arising from the use of our website or the purchase of our products. Our total liability is limited to the purchase price of the items paid by the customer.9. Governing Law

    These terms and conditions are governed by the laws of the State of Arizona, USA.10. Changes to Terms

    We reserve the right to update or modify these terms at any time. Continued use of our website following any changes constitutes your acceptance of the new terms.11. Contact Information

    If you have any questions regarding these terms, please contact our support team at: Email: support@zion-era.com

  8. Mobile Terms of Service

    The Zion Era mobile message service (the "Service") is operated by Zion Era (“Zion Era”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Zion Era’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Zion Era through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Zion Era. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18665412896 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Zion Era mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18665412896 or email support@zion-era.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.